{"id":47619,"date":"2022-10-07T08:17:33","date_gmt":"2022-10-07T08:17:33","guid":{"rendered":"https:\/\/www.msdconnect.be\/fr\/?p=47619"},"modified":"2025-01-08T13:50:38","modified_gmt":"2025-01-08T13:50:38","slug":"le-compassionate-leadership-donne-le-ton-en-des-temps-incertains","status":"publish","type":"post","link":"https:\/\/www.msdconnect.be\/fr\/2022\/10\/07\/le-compassionate-leadership-donne-le-ton-en-des-temps-incertains\/","title":{"rendered":"Le compassionate leadership donne le ton en des temps incertains"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n
Au Royaume-Uni et bien au-del\u00e0, le Pr \u00e9m. Dr Michael West est une autorit\u00e9 en mati\u00e8re d\u2019Evidence Based Management<\/em>. Son dernier ouvrage en date est le fruit d\u2019un projet sur le compassionate leadership<\/em> au sein du National Health Service (NHS) anglais. \u00c0 Bruxelles, le Pr West a d\u00e9battu avec la fine fleur des managers belges en mati\u00e8re de soins de sant\u00e9.<\/h5>\n\n\n\n

Ce d\u00e9bat \u00e9tait organis\u00e9 par l\u2019Association Belge des Directeurs d\u2019H\u00f4pitaux (ABDH). Pieter Timmermans, pr\u00e9sident de la F\u00e9d\u00e9ration des Entreprises de Belgique (FEB), a accueilli les participants.<\/p>\n\n\n\n

Le programme d\u00e9ploy\u00e9 par le Pr West de l\u2019autre c\u00f4t\u00e9 de la Manche introduit des principes relatifs au ressourcement du style de leadership et au travail en \u00e9quipe. L\u2019investissement dans le leadership et le travail en \u00e9quipe d\u00e9bouche sur de meilleurs outcomes<\/em>. Le NHS semblait en effet perdre le contact avec la base, alors que le choix des personnes en mati\u00e8re de soins repose sur quatre principes:<\/p>\n\n\n\n

    \n
  1. \u00e9couter autrui avec passion,<\/li>\n\n\n\n
  2. faire preuve de compr\u00e9hension mutuelle,<\/li>\n\n\n\n
  3. se mettre \u00e0 la place de l\u2019autre (empathie),<\/li>\n\n\n\n
  4. entreprendre des actions engag\u00e9es.<\/li>\n<\/ol>\n\n\n\n

    Marc Van Uytven (CEO de l\u2019h\u00f4pital psychiatrique Sint-Jan Baptist Zelzate) a pr\u00e9sent\u00e9 l\u2019auteur et a d\u2019embl\u00e9e \u00e9tabli un lien avec la derni\u00e8re r\u00e9union du Forum \u00e9conomique mondial. Il est en effet ressorti de celle-ci que pour les dirigeants, les comp\u00e9tences de n\u00e9gociation sont moins d\u00e9terminantes que leur empathie. Cette approche constituerait \u00e9galement une piste de r\u00e9ponse \u00e0 la p\u00e9nurie sur le march\u00e9 du travail, car elle a pour objectif de pr\u00e9server la motivation du personnel de soins. Un point tout aussi crucial pour les conseils d\u2019administration et les directions d\u2019h\u00f4pital. \u00abJamais l\u2019incertitude n\u2019a \u00e9t\u00e9 aussi grande dans la population.\u00bb<\/p>\n\n\n\n

    Par ailleurs, le compassionate leadership <\/em>n\u2019a rien \u00e0 voir avec un leadership complaisant. C\u2019est bien une approche solide, qui permet de prendre des d\u00e9cisions fortes, gr\u00e2ce \u00e0 trois principes:<\/p>\n\n\n\n

      \n
    1. le lien avec la motivation de base,<\/li>\n\n\n\n
    2. le fonctionnement team based,<\/em><\/li>\n\n\n\n
    3. la r\u00e9flexion r\u00e9guli\u00e8re.<\/li>\n<\/ol>\n\n\n\n

      Les \u00e9quipes qui r\u00e9fl\u00e9chissent \u00e0 leur fonctionnement et ont assimil\u00e9 cette approche travaillent de mani\u00e8re plus efficace \u00e0 tous les niveaux et ressentent jusqu\u2019\u00e0 50 % de stress en moins.<\/p>\n\n\n\n

      Selon Michael West, le leadership du NHS avait besoin d\u2019un remaniement en profondeur. \u00abIl est inutile de vouloir transporter de l\u2019eau dans un seau perc\u00e9. Alors que l\u2019h\u00e9morragie de personnel \u00e9tait \u00e9norme, le gouvernement britannique s\u2019est engag\u00e9 \u00e0 recruter 50\u2009000 nouveaux infirmiers. Or, l\u2019attention devrait davantage porter sur la transformation des \u00e9quipes, et non sur la sortie de la pand\u00e9mie.\u00bb<\/p>\n\n\n\n

      L\u2019auteur a \u00e9voqu\u00e9 la \u00abcompassionomics\u00bb<\/em>, l\u2019id\u00e9e scientifiquement prouv\u00e9e que les soins et la compassion font la diff\u00e9rence. La compassion clinique permet de r\u00e9duire la d\u00e9pression, l\u2019anxi\u00e9t\u00e9 et la confusion. \u00catre plus pr\u00e9sent, non au sens de plus longtemps, mais de plus intens\u00e9ment, est la cl\u00e9. \u00abIl est prouv\u00e9 que ce style de leadership am\u00e9liore jusqu\u2019\u00e0 5,6 % la satisfaction des patients dans les h\u00f4pitaux\u00bb, selon Michael West.<\/p>\n\n\n\n

      Le professeur a soulign\u00e9 que ce style de leadership demande aussi du \u00abcourage\u00bb, et d\u2019oser aborder les choses du point de vue d\u2019autrui. Chacun doit se sentir impliqu\u00e9, tant dans l\u2019\u00e9quipe que dans les soins. Une multitude de niveaux hi\u00e9rarchiques est n\u00e9faste. \u00c0 chaque niveau suppl\u00e9mentaire, ce sont 10 % de travail administratif qui s\u2019ajoutent.<\/p>\n\n\n\n

      L\u2019auteur est revenu sur l\u2019ABC des besoins essentiels du travail en \u00e9quipe actuel: A de autonomy<\/em>, B de belonging<\/em>, C de contribution<\/em>. Autonomy<\/em> signifie que vous avez un contr\u00f4le sur votre travail, en harmonie avec vos valeurs. Belonging<\/em> porte sur le besoin de relations, d\u2019appartenir \u00e0 quelque chose et de pouvoir \u00eatre l\u00e0 pour vos coll\u00e8gues. De se sentir appr\u00e9ci\u00e9 \u00e0 sa juste valeur. Contribution<\/em> implique que vous pouvez apporter une r\u00e9elle plus-value, et obtenir des r\u00e9sultats satisfaisants.<\/p>\n\n\n\n

      Michael A. West: \u00abCompassionate Leadership: Sustaining Wisdom, Humanity and Presence in Health and Social Care Paperback.\u00bb<\/em> 2021, \u00e0 commander chez The Swirling Leaf Press, info@swirlingleafpress.com<\/a> (livre de poche).<\/p>\n\n\n\n

      Ce num\u00e9ro a \u00e9t\u00e9 r\u00e9alis\u00e9 gr\u00e2ce au support de MSD. Son contenu refl\u00e8te l\u2019opinion des auteurs mais pas n\u00e9cessairement celle de MSD. <\/p>\n","protected":false},"excerpt":{"rendered":"

      Au Royaume-Uni et bien au-del\u00e0, le Pr \u00e9m. Dr Michael West est une autorit\u00e9 en mati\u00e8re d\u2019Evidence Based Management. Son dernier ouvrage en date est le fruit d\u2019un projet sur le compassionate leadership […]<\/p>\n","protected":false},"author":52645,"featured_media":47620,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mhh_sticky_footer_settings":{"entityId":0},"_mhh_sticky_footer_posts":"","_mhh_sticky_footer_expanded":false,"_mhh_mcn_text_direction":"","_mhh_mcn_language":"","_mhh_mcn_left_sidebar_settings":{"entityId":0},"_mhh_mcn_sidebar_settings":{"entityId":0},"mhh_mcn_side_navigation_style":{"fontSize":{"l":"","m":"","s":""},"lineHeight":{"l":1.5,"m":1.5,"s":1.5},"itemColor":"","hoverItemColor":"","currentItemColor":"","borderItemColor":"","backgroundItemHoverColor":"","themeColor":""},"_mhh_mcn_child_page_navigation":{"isActive":false,"isSticky":false},"hide_header":false,"show_top_bar":false,"hide_footer":false,"full_width_layout":false,"icon":null,"job_code":"","hide_featured_image":true,"primary_tag":0,"editor_notices":[],"footnotes":"","sidebar_toogle":0,"sidebar_toogle_notification_warning":true,"sidebar_toogle_notification_alert":true,"content_expiration_sidebar_date":"","content_expiration_sidebar_expired_post_status":"","content_expiration_sidebar_redirection":""},"categories":[1],"tags":[],"ga4_page_audience":[],"ga4_page_birn_id":[],"ga4_page_branding":[],"ga4_page_businessunit":[],"ga4_page_campaign":[],"ga4_page_content_purpose":[],"ga4_page_customer_journey_stage":[],"ga4_page_customer_specialty":[],"ga4_page_experience":[],"ga4_page_indication":[],"ga4_page_material_intent":[1533],"ga4_page_product":[],"ga4_page_region":[],"ga4_page_therapeuticarea":[],"tx-therapeutic-area":[],"tx-product":[],"tx-pathology":[],"tx-content-type":[629],"tx-active-ingredient":[],"mhh-area-of-interest":[],"access":[],"user_status":[],"user_role":[],"class_list":["post-47619","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"\nLe compassionate leadership donne le ton en des temps incertains - MSD Belgium - FR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.msdconnect.be\/fr\/2022\/10\/07\/le-compassionate-leadership-donne-le-ton-en-des-temps-incertains\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le compassionate leadership donne le ton en des temps incertains - MSD Belgium - FR\" \/>\n<meta property=\"og:description\" content=\"Au Royaume-Uni et bien au-del\u00e0, le Pr \u00e9m. 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